Customer Service Policy

Our customer service team is available to support you through every part of your shopping journey, from pre-purchase product questions to post-delivery help with shipping tracking, return eligibility, refund status and general policy clarification. All support inquiries must be submitted through the Contact page on our website.

We aim to respond to customer messages in a timely fashion. Our team can assist with questions about product features, suitable usage surfaces, shipping timelines, return rules, refund progress and the details of all store policies. Our team cannot alter fixed policy terms, but we will explain policy rules clearly and help you understand all available options for your situation.

All transactions completed on our website are processed in USD. Any questions related to pricing, checkout totals, shipping coverage and included duty protection are governed by our shipping and refund policies.

When reaching out for support, please include relevant order information such as your order reference number so our team can locate your request quickly. We ask that all communications remain respectful. We reserve the right to stop providing support for messages that are abusive, harassing or inappropriate.

Customer feedback is very valuable to us. You are welcome to share your thoughts, suggestions and honest experience with our products and service. We regularly review feedback to improve our products, website layout and support workflow.

If your request concerns a return or refund, our team will follow the rules laid out in our Refund Policy. We are unable to speed up bank posting times for refunds, as the final fund availability depends on your payment provider.

This policy works alongside our Shipping Policy, Refund Policy, Privacy Policy, Terms of Use and Terms of Purchase. If there is conflicting wording across documents, the dedicated policy for that subject will take priority.